How are Consumers Using Their Mobile Devices?
Mobile devices have become essential tools for consumers navigating daily life, extending far beyond communication and entertainment. Increasingly, smartphones serve as digital entry points, enabling seamless access to events, transportation, and secure locations. Whether scanning a mobile ticket to enter a stadium, using a digital boarding pass to board a plane, or presenting a QR […]
India Weighs the Return of Debit Fees
Three years after eliminating them, India’s government is considering reinstating merchant charges on UPI (Unified Payment Interface) and RuPay debit card transactions. “A formal proposal to bring back MDR [merchant discount rate] on UPI payments for large merchants was sent to the Union government by the industry and now the concerned departments are considering it […]
While Most B2B Companies Value Payments Tech, Automation Adoption Lags
More companies are placing a premium on the technology that enables fast and accurate payments, yet many business-to-business (B2B) companies still lag in payments automation. According to a study by American Express, 91% of business leaders surveyed recognize that an optimized payments system drives overall business growth. However, while roughly a quarter of respondents said […]
To Build Lasting Customer Relationships, Financial Institutions Should Expand the Onboarding Process
Onboarding has traditionally been viewed as the process of engaging and retaining a financial institution’s customers during the 60 to 90 days after they sign up for services. However, as technology—and competition—has reshaped the banking industry, it has become imperative for financial institutions to widen the scope of their onboarding approach. In his latest report, […]