WEBINAR
Conversational AI’s Impact on Banking’s Key Moments
August 12, 2025
1:00 pm EDT
Banks are investing heavily in digital transformation—but are they truly meeting customers where it matters most?
In this upcoming webinar, we’ll explore how AI-powered conversational systems are reshaping customer engagement in banking. From the evolution of basic chatbots to emotionally intelligent virtual assistants and omnichannel continuity, even the most innovative institutions face challenges in making these solutions work at scale.
Join leaders from Galileo Financial Technologies, SoFi, and Javelin Strategy & Research as they dive into real-world success stories, proven implementation frameworks, and measurable ROI of conversational AI in financial services. Our panel will spotlight how mastering critical micro-moments of engagement—those fleeting yet pivotal interactions—can drive retention, satisfaction, and long-term customer value in today’s digital-first world.
In this webinar, you will gain insights into:
- Why micro-moments of customer engagement are the key battleground, and how conversational AI helps banks win them.
- How emotionally intelligent AI and omnichannel continuity are transforming customer expectations.
- Adoption strategies and success stores from banks using AI to elevate engagement, retention, and satisfaction—with measurable results.
Our Presenters
David Feuer
Chief Product Officer
Diane Tucker
Sr. VP, Global Operations
Christopher Miller, PhD
Lead Analyst, Emerging Payments
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