The super app concept has seen great success in China with Alipay and WeChat Pay, and Klarna aims to follow a similar blueprint.
Best known for its buy now, pay later (BNPL) products, the company has been steadily expanding its offerings. Its latest move is the launch of mobile phone plans in the U.S. featuring unlimited data, calls, and texts.
In an interview with CNBC, Klarna CEO Sebastian Siemiatkowski said that the company’s ultimate objective is to create a platform that can handle every aspect of a user’s financial lifeand many non-financial services.
Concerns Around Closed Ecosystems
The super app model allows users to handle everything from payments and messaging to shopping—all within a single, one-stop platform. While Ant Group’s Alipay and Tencent’s WeChat Pay have built massive ecosystems for their users, there have also been concerns.
In fact, when Alibaba began accepting payments from WeChat Pay on its e-commerce platforms, many viewed it as a sign that the super app concept was losing steam. The model has been criticized because it creates closed platforms that can stifle growth, especially in tough economic conditions.
Cutting the Clutter
Another obstacle for Klarna is it has tried the super app approach before, with mixed results. According to Siemiatkowski, the differentiator now is that the company has more advanced artificial intelligence technology.
The AI-powered platform can cut through the clutter in the crowded super app ecosystem and personalize the user experience. The goal is for the platform to become a digital financial assistant—much like the AI agents in Visa and Mastercard’s agentic commerce solutions—that can guide users through their everyday banking needs.
For example, if Klarna’s app determines the user is paying too much for their smartphone plan, the platform could offer suggestions for other solutions and facilitate the switch to a new provider.
Regardless of whether the super app takes off, Klarna’s mobile phone offering is designed to strengthen its position in the U.S. As is its recent plans for a debit card. These are all efforts that should further serve to drive the company beyond its BNPL roots.
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